DEVELOPMENT OF THE ASSESSMENT OF QUALITY OF SERVICE: METHODIC ASPECT

Ya. V. Sitnikova; T. A. Polovova; V. A. Nazarkina

Vestnik NSUEM
Vestnik NGUÈU

ISSN 2073-6495 (Print)

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Sitnikova Ya.V., Polovova T.A., Nazarkina V.A. DEVELOPMENT OF THE ASSESSMENT OF QUALITY OF SERVICE: METHODIC ASPECT. Vestnik NSUEM. 2012;(2):175-182. (In Russ.)

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ISSN 2073-6495 (Print)

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About the Authors

Ya. V. Sitnikova
Novosibirsk State University of Economics and Management
Russian Federation

PhD in Economics,Associated Professor, Chair of Service and Organization of Business, Novosibirsk State University of Economics and Management, Novosibirsk, Russia

T. A. Polovova
Novosibirsk State University of Economics and Management
Russian Federation

PhD in Economics, Associate Professor, Vice Rector for Methodological Work and Distance Learning, Novosibirsk State University of Economics and Management, Novosibirsk, Russia

V. A. Nazarkina
Novosibirsk State Technical University
Russian Federation

PhD in Economics, Associated professor, Department of Service Economy, Novosibirsk State Technical University, Novosibirsk State Technical University, Novosibirsk, Russia

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