PERFECION OF SYSTEM OF INTERACTION OF STRUCTURAL DIVISIONS OF HOTEL FACILITY: INFORMATION AND LOGISTICS ASPECTS
Abstract
The article considers the issues of interaction of structural subdivisions of a hotel facility. Examples of reasons of the issues arising due to lack of the system of interaction between hotel services are given. Information and logistics flows, arising between hotel services, are defined. Some technological and organizational solutions, permitting the improvement of the system of gathering keeping and handing over information inside a hotel facility are suggested. The technological solutions are connected with implementation of the upgraded version of the «Shelter» program and the «Meridian-1» unified data transmission system, the organizational and managerial – with the development and implementation of the unified special form, defining the functionality of the front office administrator with regard to servicing of information and logistics flows.
About the Authors
V. A. Nazarkina
Novosibirsk State Technical University
Russian Federation
PhD in Economics, Associated Professor, Department of Service Economy
Russian Federation
PhD in Economics, Associated Professor, Department of Service Economy
B. I. Shteingoltz
Novosibirsk State University of Economics and Management
Russian Federation
PhD in Economics, Associate Professor, Acting Dean of the Faculty of social sciences and humanities
Russian Federation
PhD in Economics, Associate Professor, Acting Dean of the Faculty of social sciences and humanities
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Review
For citations:
Nazarkina V.A., Shteingoltz B.I. PERFECION OF SYSTEM OF INTERACTION OF STRUCTURAL DIVISIONS OF HOTEL FACILITY: INFORMATION AND LOGISTICS ASPECTS. Vestnik NSUEM. 2015;(2):300-307. (In Russ.)
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