Customer-oriented approach to competitive apartment building management services
https://doi.org/10.34020/2073-6495-2023-1-140-157
Abstract
The article addresses the issue of providing a competitive service in the field of apartment building management. An overview of housing management practices is presented. Management organizations do not provide the required level of competitiveness in terms of the ratio of quality indicators and tariff value. This problem causes consumer discontent. A comprehensive system of target indicators for the quality of services for managing apartment buildings is proposed within the framework of a client-oriented approach to servicing by managing organizations. It is aimed at achieving the required level of competitiveness in this area.
About the Authors
A. V. Svistunov
Vladimir State University named after A. G. and N. G. Stoletovs, Murom Institute (branch)
Russian Federation
Russian Federation
Svistunov Andrey V. – Candidate of Economic Sciences, Associate Professor, Associate Professor of the Department of Economics
Murom
I. A. Torchin
Production Association Murom Machine Building Plant
Russian Federation
Russian Federation
Torchin Igor A. – Leading Specialist of Financial Analysis and Planning Departmen
Murom
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Review
For citations:
Svistunov A.V., Torchin I.A. Customer-oriented approach to competitive apartment building management services. Vestnik NSUEM. 2023;(1):140-157. (In Russ.) https://doi.org/10.34020/2073-6495-2023-1-140-157
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